Customer Case Studies

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We help leading organizations cut through complexity and deliver results.

Featured Customers

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See how Wells Fargo engages with 70M customers five billion times per month.

Customer Decision Hub

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See how Virgin Media Ireland crafted one unified agent desktop.

Customer Service

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Learn how Estes Express improved its freight operations.

Platform

AbbVie automates clinical and R&D workflows, keeping scientists focused on the mission

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AbbVie partners with Pega to automate R&D request management system.

Intelligent Automation

AbbVie transforms physician interactions

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AbbVie is a global, research-based biopharmaceutical company focused on creating a remarkable impact on patients' lives.

Customer Decision Hub

Achmea future-proofs operations with Pega

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See how the company reduced time to complete a policy origination journey by 50%.

Customer Decision Hub

Achmea personalized customer experience using AI

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Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

Customer Decision Hub

ACSO improves client outcomes and creates efficiencies

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See how the organization reduced report time from days to hours using Pega.

Platform

Aflac automates processing of 3000+ emails a week

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Aflac simplifies and automates email processing of 3000+ emails a week.

Platform

Aflac reshapes the customer experience with AI and automation

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See how the company saved $4M with virtual agents.

Platform

AGL Energy transforms customer relationships with Pega

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See how the organization is driving $800K in annual cost savings with Pega.

Customer Decision Hub

Air Europa unifies the passenger journey

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See how Air Europa grew its loyalty program by personalizing customer interactions.

Customer Decision Hub

Air Force Research Lab improves data quality for empowered decision-making

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Learn how AFRL smashed silos – improving data quality and decision-making.

Platform

ANAH develops new housing grant application platform, increasing applications processed by 9X

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ANAH enables more sustainable housing with Pega.

Platform

Arbetsförmedlingen delivers largest digital transformation to date

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See how the agency increased self-service options to reduce queue times.

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