Industries

Today's retail landscape is becoming increasingly complex and difficult to navigate as sales and service channels continue to increase and expand. As a result, customers have come to expect more, and no longer display the brand loyalty that they once did.

Brand recognition will initially attract the customer, but it's your quality of product and customer service that will ultimately keep them coming back. In order to compete successfully, retailers must be able to react quickly to ever-changing market conditions.

SmartBPM® by Pegasystems enables retailers to implement end-to-end processes that bridge multiple isolated business systems while increasing revenue, cutting costs, and improving time-to-market.

SmartBPM enables retailers to:

• Improve customer service by providing real-time tracking of purchases, from order through delivery
• Increase customer loyalty by successfully executing sales promotions
• Utilize wireless and online sales applications to take advantage of new distribution lines
• Integrate legacy systems, eliminating information silos for increased efficiency
• Improve supply-chain communications, increasing revenue and eliminating excessive inventory and delayed deliveries
• Increase ability to respond to market changes by improving sales and vendor analysis

A SmartBPM platform can change how your company manages existing vendor accounts, acquires new customers, interacts with partners, and creates and delivers new products. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Communication is automated and timely, and processes are streamlined and integrated with core systems. More to the point, you run your business more efficiently and profitably with faster results.

 

 

Solutions In Action

Hotel Chain Grows Business	Travel Industry Giant Selects Pega CPM for Agents	UK Government Agency Selects PRPC for Case Management	Manufacturer Cuts Taxes and $100m in Costs
Research Firm Improves Win Rate	Department Store Boosts Home Services	Utilities Company Boosts Efficiency	Energy Firm Boosts Compliance
Medical Devices Company Anticipates New Markets	Veterinary Provider Chooses Pegasystems for CRM	Mobile Telco Eases Processes	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance
E-Auction Improves Close Rate	Retailer Cut Complaints by 60%	Global Telecoms servicing backbone improves provisioning	Multinational Biotech handles adverse events with PRPC