Industry Solutions

Pegasystems’ SmartBPM® suite empowers organizations competing in a range of industries to reach new levels of growth and agility.

 

Solutions In Action

Hotel Chain Grows Business	Travel Industry Giant Selects Pega CPM for Agents	Global Telecoms servicing backbone improves provisioning	Multinational Biotech handles adverse events with PRPC
Research Firm Improves Win Rate	Retailer Cut Complaints by 60%	UK Government Agency Selects PRPC for Case Management	Energy Firm Boosts Compliance
Medical Devices Company Anticipates New Markets	Retail Chain Enhances Customer Interactions	Utilities Company Boosts Efficiency	Manufacturer Cuts Taxes and $100m in Costs
E-Auction Improves Close Rate	Department Store Boosts Home Services	Mobile Telco Eases Processes	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance

Pegasystems’ industry-leading SmartBPM® suite, based on patented Build for Change® technology, empowers organizations competing in a wide range of industries to reach new levels of growth and agility by directly capturing their goals and policies into software that intelligently automates and optimizes work.

• Manufacturing organizations must introduce innovative products quickly and build brand loyalty through multiple channels while cutting costs across the supply chain.
• Government agencies and contractors are challenged to transform the way that they deliver their services, simplifying procedures, making secure, reliable, accessible services available on the Internet, automating routine work, and increasing overall transparency.
• Energy companies seek to bring process improvements to core manufacturing and their extended partner networks.
• The pharmaceutical and life sciences industries are working to improve sales practices to meet regulatory compliance requirements, accurately collect and report on adverse reaction events, and improve management of clinical trials.

In these industries and many others, SmartBPM enables organizations to automate a wide range of processes and (more importantly) to continually evolve and adapt to shifting industry and customer needs.

SmartBPM addresses a broad range of needs across New Business (product changes, sales and/or enrolment processes, and tailored offerings), Customer Relationship Management (CSR & 360-degree views, dispute management, and web self-service), Servicing Backbone (case & event management, supply-chain and cross-organization collaboration, internal servicing, and exceptions management), and Risk, Fraud, & Compliance (regulatory compliance, fraud recovery, and process management).

Pegasystems offers a rich set of cross-industry frameworks to help organizations solve problems immediately. These include Customer Process Manager™, Product Configuration, Procurement, HR Frameworks, Support Management, and Control and Compliance.  These frameworks provide extensive, upgradeable pre-packaged best practice solutions that work hand in hand with SmartBPM’s powerful tools for rapid configuration to meet customers’ unique needs.