Podcast | MP3 | 12:53
Innovating Care: Elevance Health’s Vision Unpacked
Their CTO discusses their mission and strategy
Under the leadership of Geeta Wilson, Chief Technology Officer, Elevance Health is leveraging the power of Artificial Intelligence (AI) and workflow automation to deliver personalized consumer experiences and improve associate engagement. Listen to this podcast and uncover these key highlights from their transformational approach.
Elevance Health improved operations, increased Net Promoter Score by 11, and cut handle time by 3 minutes
Voice AI boosts productivity, ensures compliance and enhances consumer experiences through contextual suggestions
Prioritized reducing complexity for associates, enabling them to respond empathetically to people who contact them