How Swedbank built an engaging lending journey
Swedbank has made lending faster, simpler, more human – for colleagues and customers.
Transformation to a digital bank with physical meeting points rather than a physical bank with a digital presence
Back-office digitalization in lending operations and mutual fund administration
Development of a mobile lending origination platform that automated the entire process from application to disbursement
In this webinar we’ll discuss the challenges in overcoming legacy and building a more engaging lending journey. We’ll also be looking at the latest best practices in providing one view of the customer across all channels, automating personalized “next-best-actions” as well as capturing, handling, and routing service need.
The results for Swedbank have been impressive: over 80% decrease in processing time end-to-end, and over 50% of digital applications getting an instant response.