Session: Training
Enhancing Customer Engagement with Pega Customer Decision Hub
Date and Location
June 9, 2024, 9:00AM - 12:30PM PDT
Chairman's Ballroom 368
Speaker(s)
-
Miki MuzsiSenior Manager, Curriculum Development, 1:1 Customer EngagementPegasystems
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools.
Audience: All levels