Pega named a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025

The Forrester report shares, "Pegasystems is uniquely suited to actualize [its] vision. Its well-aligned roadmap centers around three themes: 1) AI for summarization, insights, knowledge, coaching, and agentic workflows powered by LLM choice; 2) digital channel expansion, with LLMs providing a new language interface directly to core workflows; and 3) admin tools to manage multi-LLM environments."

Learn more about how Pega’s CRM portfolio (Customer Service, Pega Sales, Automation, and Pega Customer Decision Hub) ranked among top CRM software providers. Access the full Forrester report today.

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