Pega Customer Service for Healthcare

Pega Customer Service for Healthcare delivers a unified platform for personalizing interactions, eliminating channel barriers, and automating processes. The solution’s built-in omni-channel capabilities let you engage across mobile, social media, live chat, co-browsing, web self-service, or a phone call. While its packaged healthcare capabilities make every agent a healthcare service expert.

Use the highest-rated customer service application for the enterprise to leverage the science of customer engagement and create experiences that improve health and operational outcomes. It provides intelligent, step-by-step guidance and dynamically identifies and prompts service opportunities, while simplifying the user experience.

Go beyond data and deliver a satisfying, efficient and consistent experience with every interaction and across any channel for your customers and business partners. Leveraging Customer Service for Healthcare, Pega’s award-winning customers deliver satisfying, efficient and accurate customer service to their connected members and providers.