PegaWorld iNspire 2024: Modernizing Workflows For the Veteran Family Member Program at VA

The VA Office of Integrated Veteran Care (IVC) Veteran Family Member Program (VFMP) strives to provide agile, easy access to care for veterans and their families. The first step is gaining visibility to Veterans and their families, then making access to their care easier, with less wait time and fewer paper-based processes to qualify and obtain the care they require, and the access they deserve. This session will explore how the IVC was able to do just that.