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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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Session: Client-Led

AI Ecosystem Optimization to Drive Service Transformation

Date and Location

May 31, 2025, 9:00PM - 9:00PM PDT

Speaker(s)

  • Charles Joseph
    Sr. Manager, AI Strategy
    T-Mobile
  • Jim Leyba
    Sr. Manager, AI Strategy
    T-Mobile
Discover how one telecom giant transformed its customer service and bottom line by deploying AI at scale. With predictive AI, they reduced unnecessary customer interactions, saved millions, and enhanced customer satisfaction. Agents, armed with real-time insights, elevated their performance and improved service quality. This is not just a case study it’s the strategy your business needs to thrive in today’s competitive landscape.


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