Frictionless commercial banking

Seven common types of client service friction to avoid.

Service pain points tell a story of customer interaction highs and lows. Deploying the right solution requires an understanding of the gaps in customer experience. Turn "why is this taking so long?" into "thank you for the great service."

• Find out what friction means and how it affects commercial banking customers
• Discover the seven main areas of friction in customer service
• Learn how Pega can help effectively reduce friction for your customers