Impossible made workable
Achieve more with Pega.
Change delivered. In the blink of an eye.
22 million people depend on The Department for Work and Pensions (DWP). With more claims than the DWP can handle at any one time, backlogs are building. If you didn’t have to worry about those time-snatching tasks that steal resources without delivering the gains, what could you achieve?
Pega is the only software that can update adaptive models in less than 200 milliseconds. Imagine what else it could speed up. Embrace technology and free time from the boring stuff to really make things happen.
See how NatWest have unlocked significant customer lifetime value with hyper-personalised messaging with 3.6 billion personalised conversations each year.
Everyone has different priorities. Together, we can help the DWP deliver on the Government mission.
Improve productivity and reclaim time
AI-assisted workflows and low-code options applied in an instant can help you gain hours back from consuming tasks and redirect them to things that count.
Act faster against fraud with better visibility
The DWP has implemented the Pega Platform to deliver the new Fraud and Error System (FES). Further automating processes can accelerate decision making, reduce backlog and identify costly fraud and error at the point of application effectively and with greater efficiency.
Retain control and enhance your power
Integrate and improve current departmental systems without the need to rip them out and replace them. This means that workflow and citizen service improvements can be delivered without disruption.