Together, we can create new experiences.
And with the Pega rethink and replace approach, we’ll do it faster.
The story so far...
The DWP started with a mammoth challenge. Together, we’ve come a long way. But we’re just getting started.
The Fraud and Error System (FES) is a complex case management and workflow platform designed and built by the DWP. Over 5,000 users are accessing the system every day.
Wider rollouts and more diverse and challenging deployments will deliver the change needed to for the DWP ready for today and prepared for the challenges of tomorrow.
Stop 1
Teaming up to tackle fraud
Together, we unleashed updated systems and data analytics, and empowered staff to spot fraud faster within the DWP's Counter Fraud and Error System (FES).
Stop 2
Built by the DWP for the DWP
A team of inhouse experts with a laser sharp focus have designed and implemented a new complex case management and workflow platform using the Pega low code platform.
Stop 3
Transform customer service with cloud-based applications
“Pega has been a fantastic digital transformation partner. It has helped us in our value streams and in our delivery directorates: retail, insurance and wealth, commercial and enterprise … We have more than 300 business workflows, and there are 32,000 users benefitting from it.”
Juan Gomez-Reino
Chief Technology Officer, Lloyds Banking Group
Stop 4
Collaborating to create black belt digital innovators
The DWP can now react quickly to changing needs by unifying users in one platform using low-code tools and developer-grade solutions.
Imagine the potential
Discover more. Deliver more. With Pega.
Breaking down siloes, tackling targets and embracing technology to deliver a better outcome for employees and citizens.
We can help you transform the potential of the DWP.
But only you can realise it.
