Principal Software Engineer, Platform Engineering
Meet Our Team:
Pega is changing the way the world builds software. We at Pega are providing revolutionary solutions for some of the world’s largest organizations and the most recognizable brands. Imagine going from a problem to a fully functioning solution in production that solves real business problems within a matter of a few hours/days. That’s a challenging set of expectations to meet where thousands of businesses across the planet depend on Pega to transform their business and customer experiences and that’s where you come in. You will be joining our team as Pega Infinity Platform Specialist fully trained to be a subject master expert in the design and architecture of our Pega InfinityTM Platform. You will be a part of team of in-house go-to experts assisting our support engineers in the field, providing technical consultation for critical escalated issues. You will be working with a group of enthusiastic, high spirited, and smart working individuals, who encourage each other to bring out the best to build a world-class product in Pega infinity customer success space, The team follows the "work hard play hard" mindset. You will have exposure to building a smart solution to real-time problems direct from customers and scaling the solution to building key features enhancements that enhance the existing version of the product where we use our technology to power many parts of our business. We are passionate about our work creating a difference and feel extreme ownership to achieve meaningful outcomes that matter.
Picture Yourself at Pega:
In this role, you will engage deeply in maintaining core features of Pega platform which runs thousands of CRM and DPA applications around the world. You will be the respected SME of your chosen area, with complete mastery of your code base. You will spend your time sharpening debugging and troubleshooting tools, hardening and patching critical existing defects and enhancing the Infinity Platform where required to keep it current with Industry demands. You will get experience working with both monolithic and modularized code, giving you a unique opportunity to compare both worlds at one place. Follow best practices to build clean and maintainable code. Mentor junior team members and work with L3 sustenance contractors leading by example.
What You'll Do at Pega:
- You will start by learning about Pega platform and use it to rapidly build a simple application
- Analyse and debug the features of Application Security team in depth, which include Authentication, Authorization, and Encryption capabilities with all the latest protocols – SAML, OIDC (Login with Google etc), OAuth2 – certificates, signing, AES-256, and so on.
- Work with Pega Infinity Sustaining Leadership when necessary to seek technical guidance on features owned by team.
- Work closely with various stakeholders such as Level 2 team, Release Management, QSO (consists of experts in quality assurance area) to learn and apply latest best practices of your product area.
- Providing timely update on customer issues to stakeholders (GCS, Release Management) through appropriate applications such as Customer Support, Agile Studio, so on.
- Write automated tests for code changes made to fix issues.
- Support Pega “Patch Releases” with required fixes while maintaining highest quality.
- Work on enhancements during L3 support to improve code quality & minimize customer issues.
- Control the execution of development/test activities in adherence to the defined Pega standards
- Assisting field support engineers in customer calls, troubleshooting their issues in Application Security and implementation of Pega platform. This involves code error diagnosis, debugging, troubleshooting, and ensuring issues are fully resolved and doing root cause analysis later.
- Create and curate knowledge base articles and improve documentation.
- Be a humble mentor and trusted advisor for both our hardworking team members and passionate leaders alike. Deal with differences in opinion in a mature and fair way, helping teams to contribute and move forward.
- Represent the team in the meetings and put forth our opinions and views when taking refactoring/design decisions.
- Help breaking down the Tasks and allocate them to the team members with right skills.
Who You Are:
You are a skilled software engineer, who can explore, understand, and debug complex Java code quickly. You enjoy solving problems, you can quickly assess them, find root causes, and provide innovative solutions to fix them. You take quality seriously and write automated tests for all code you write. You are an enthusiast for Java, JVM, and best practices for building software. You are a good team player who puts the team first can collaborate well with other team members. You take constructive feedback with an open mind and work to continuously improve yourself. You are a voracious learner. You are pro-active to take work and exploring new areas.
What You've Accomplished:
- 6 – 10 years of software development/maintenance experience, preferably in a product development company
- Deep knowledge of OOPS, Design principles and patterns, Core Java including Concurrency, Serialization, Java Collections. Strong understanding of object-oriented programming and design, continuous integration, and delivery (CI/CD)
- Capable of leading a team and mentoring team members and providing problem-solving guidance.
- Strong Experience in debugging java-based enterprise applications using profilers and problem-solving skills.
- Hands-On experience using : Git, Gradle, Docker, Jenkins, IntelliJ/Eclipse, Linux, Java, JUnit, Groovy technologies.
- Well versed with multiple Authentication protocols like SAML, oAuth, Digest
- Proficient in Authorization - RBAC, ABAC.
- Knowledge of OWASP vulnerabilities and Experience in Pen Tests.
- Exposure to integration technologies like XML, JSON, REST, SOAP
- Excellent communication skills, both written and verbal.
- Agile/Scrum development methodology knowledge/experience
- Flexible and adaptable to changing needs (we are agile !!!)
- Worked with internal/external customers, product owners to understand problems and provide solutions
- “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues
- Hands-on expertise to fix customer Issues in coordination with Customers and Level 2 team
- Worked on L3 Implementation and enhancements, QA automation and Production Move (Warranty and Support).
- Working experience in an Agile/Scrum team environment.
Pega Offers You:
- Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Monthly performance-based incentives over and above your compensation.
- Have fun with team at lunch, recreational area, quarterly outings, box cricket, 10k runs
- Competitive global benefits program inclusive of pay + performance incentive, employee equity in the company
#Li-CK
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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