Pega named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center (CEC)

Pegasystems has been recognized as a Leader in the Gartner® Magic Quadrant for the CRM for Customer Engagement Center. Pega Customer Service offers a best-in-class solution that intelligently guides and automates service from end-to-end. Read the report to see how Pega was evaluated.

The Gartner report outlines that, "Leaders demonstrate a market-defining ability to execute their vision through products, services, customer experience, and solid business results in the form of revenue and earnings. Leaders typically respond to a wide market audience by supporting broad market requirements in multiple regions and industries. They demonstrate product leadership by delivering new enhancements and innovations to a consistent schedule."

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, December 2024

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Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from [Pegasystems].

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