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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| CMSWire
The 7 deadly sins of customer journeys
Re-engineering customer experiences to drive better end-to-end customer journeys.
| Nextgov
5 tips for agencies to step up their Customer Experience game
Pega's Jeff Nicholson explains how government agencies can improve customer experience.
| BAI Banking Strategies
Why omnichannel must be omnipresent in the innovation evolution
Pega's Graham Lloyd explains why omnichannel is so important for financial services.
| My Customer
Simplifying your Customer Service: The questions you must answer
"There's no time like the present to take CX to the next level," says Robin Collyer
| 1 to 1 Media
Where to sink Customer Service technology investments in 2017 and beyond
Pega's Jeff Foley discusses the importance of having a 360 customer view to increase retention.
| Raconteur (The Times)
How to measure Customer Experience
“Insight is delivered at the point of interaction, at scale,” says Pega's Robin Collyer.
| TechTarget
Multichannel Customer Experience turf on which companies now spar
Pega’s CEO Alan Trefler discusses the importance of having a multichannel view of the customer.
| CXO Today
CRM is now Customer Experience Management
Pega’s Suman Reddy discusses how CRM drives customer engagement.
| Australian Marketer
Utilizing BPM and decisioning know-how to supply best-action buyer engagement
Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
| Marketing Mag
Using BPM and decisioning technology to offer best-action customer engagement
Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
| Marketing Mag
Three examples from the future of automated, predictive decisioning
Pega is working with Merkle, Philips, and Allianz to create a better customer experience.
| Australian Marketer
Three examples from the way forward for automated predictive decisioning
How Merkle, Philips, and Allianz are using Pega for automatic real-time decisioning.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| L’Informaticien
OpenSpan enrichit la suite de Pegasystems
Pega's OpenSpan acquisition brings automation capabilities to customer interactions.
| Ad Tech Daily
Merkle and Pegasystems Partner to orchestrate real-time personalization between digital advertising, customer service, and marketing channels
Pega and Merkle join forces to enable businesses to connect marketing, advertising, and service.
| Loyalty 360
Customer Experience and operational efficiency are no longer mutually exclusive
Pega’s Jeff Foley discusses the biggest challenges to providing seamless customer service.
| Customer Talk
Real time personalization coupled with advertising, marketing and service
Pega partners with Merkle to combine marketing, advertising, and customer service to enhance operations.
| Which-50
Pegasystems extends Marketing engagement with Merkle deal
Pega’s partnership with Merkle will connect advertising, marketing, and customer service.
| MarTech Advisor
Merkle and Pegasystems partner to orchestrate real-time personalization between Digital Advertising, Customer Service and Marketing channels
Find out how Pega and Merkle are partnering to create more personalized customer experiences
| Emerce
Partnership Merkle and Pegasystems combines real-time personalization of Digital Advertising, Customer Service and Marketing channels
Merkle and Pega team up to streamline operations across marketing and service.
| CustomerFirst
British Gas en Transavia Kiezen Pega
British Gas and Transavia choose Pega 7
| 1to1 media
Automate or humanize? The great Customer Service debate
Pega's Jeff Foley weighs in on the benefits of technology to provide better customer experiences.
| Technology Evaluation Centers
Robotics and Workforce analytics for better customer service
Pega’s acquisition of OpenSpan enables customer service agents to increase efficiency using RPA.
| VIP
Transavia met verbetert customer journey met Pegasystems
Pega works to personalize Transavia’s customer experience to increase customer loyalty.
| Forbes
Customer Experience is a culture problem
Why breaking the cycle of poor customer experience comes down to culture.
| Transport Online
Transavia met Pegasystems startklaar voor het digitale verschil
Transavia chooses Pega to improve their customer loyalty throughout Europe.
| DesinationCRM
Pegasystems continues to enrich its CRM Platform with Mobility and Analytics [Video Interview]
Pega's Robert Tas explains the growing need for more authentic customer engagements.
| Publi-News
Les anciens systèmes empêchent les banques d’entrer dans l'ère de la personnalisation, selon Pegasystems
Legacy systems preventing personalisation in Financial Services.
| CRM Magazine
CRM Magazine: Unified agent desktops connect reps to essential apps
The benefits of a unified desktop, with commentary from Pega's Jeff Foley.
| Loyalty360