PegaWorld agenda
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Pega-Led
Agentic Customer Service isn't Magic: how to deliver the power of agentic automation safely and successfully
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 369
Customer service is poised to be transformed by a new wave agentic systems that aim to take on much of the work traditionally delivered by service staff. The promise is real, but...
Panel
Product Roadmap Q&A: The Future of Pega’s Packaged Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316
Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...
Pega-Led
Harnessing the Power of Agentic AI: Introducing Pega Self Service Agent for Transformative Customer Engagement
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 317
Agentic AI is transforming the technology landscape by introducing AI-driven agents capable of advanced planning, reasoning, and action. These agents offer new opportunities to enhance automation, personalization, and productivity in enterprises. Particularly...