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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their...

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Client-Led

Rapid Digital Transformation Through Process Orchestration

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Roche's Pega cloud journey began in 2017. Today, the platform hosts over 80 innovative process automation applications that seamlessly serve diverse facets of the organization. This session offers an exclusive glimpse into...

Client-Led

Ethoca and Pega: delighting customers with expedited dispute resolution

June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 317

Because traditional chargeback processes are costly and time consuming, credit card issuers need to evaluate all early resolution options. Ethoca, a Mastercard company, connects thousands of the world’s largest merchants, issuers, and...

Partner-Led

From Manual to Modern: Accelerating Pension Transformation with Labb, Athora, and Pega Constellation

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Athora Netherlands is transforming from a traditional B2B into a digitally driven B2B2C pension provider. Having transformed the Individual Life Business allready, Athora has learned a lot about defining well structured processes...

Sponsor

Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-track Your Pega Infinity Journey

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...

Client-Led

Transforming Legal Operations: Full automation with GenAI and the new era of legal operations

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361

Have you ever imagined missing an SLA deadline at court? Well, Santander Group doesn't want that! Santander has implemented brand new journeys in Pega to manage different kinds of lawsuits, using Pega...

Pega-Led

Constellation Adoption Strategies for Radical Success

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369

Constellation is mainstream, but if you still haven't taken your first steps to achieve all the benefits that Pega's modern web architecture can deliver, join this session to learn how you can...

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