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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

iNnovation Hub

Introducing CONDOR: Revolutionizing Contract Automation with Pega-Powered Intelligence

June 2, 2025, 5:05PM - 5:20PM PDT • Innovation Hub (Marquee Ballroom)

Imagine a world where contracts generate themselves, orchestrate collaboration on situational clauses, and know exactly where they need to go next. Introducing CONDOR, a Pega-powered, intelligent, and adaptive contract automation solution that...

iNnovation Hub

Out with the Old: Accelerate Legacy Modernization to Power Total Experience in an Agentic World

June 2, 2025, 5:30PM - 5:45PM PDT • Innovation Hub (Marquee Ballroom)

At the heart of virtually every large organization is a massive anchor slowing a business down: the tech debt found in legacy IT systems. The partnership between HCLTech and Pega redefines legacy...

iNnovation Hub

Innovation Hub

June 3, 2025, 11:00AM - 6:30PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Client-Led

Revolutionising B2B Telco Installations with Pega Blueprint

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317

Proximus used a new, innovative way to transform a legacy application with a business-first approach. Discover how Pega Blueprint has created a new standard for innovation and collaboration slicing through complexity in...

Partner-Led

How the Dutch Government is Transforming Policy 40% Faster!

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 363

Imagine policy ideas quickly and seamlessly transform them into actionable solutions. Collaborating with the Dutch Government and the State Supervision of Mines (SodM), the policy-to-execution approach bridges ambitious policy concepts with practical...

Sponsor

Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...

Pega-Led

The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

The future of the enterprise is autonomous. What does that mean for customer service? Most organizations have a mix of old and new processes – some that work, and some that need...

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