Rob Walker: How to operationalize empathy at scale

Customer relationships are just like any other relationships. You need to listen. You need to care. And you need to focus on mutual value instead of just pushing your own agenda. Watch as Pega’s Dr. Rob Walker explains the Customer Empathy Advisor, a revolutionary feature of the Pega Customer Decision Hub™ that brings humans and AI together to make empathy practical and actionable.

For more on AI and empathy, watch Rob’s full keynote here.