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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Meet-Up

The AI Convergence Revolution: Agentic AI, Generative AI, and Machine Learning AI

June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom

Explore how AI is reshaping communications through real-world TM Forum Catalyst innovations. Discover how agents, language models, and ML drive transformation through Pega's intelligent automation and decisioning ecosystem. Fundamental agentic capability which...

Meet-Up

Healthcare Industry Standards & Regulations

June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom

Let's discuss the efforts to meet new standards & regulations such as CMS' Interoperability and Prior Authorization final rule.

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Pega-Led

Top 10 AI & Automation Use-cases to Boost Business Operations with Pega

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 361

With all the buzz around AI, generative AI, and automation, it can be hard to know where to begin. In this session, we’ll highlight the top 10 use cases transforming business operations...

Sponsor

Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-track Your Pega Infinity Journey

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...

Client-Led

Banking on Innovation: How Lloyds Banking Group Transformed Fraud Servicing with Award-Winning Digital Self-Service

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363

In an era where fraud threats evolve daily, Lloyds Banking Group revolutionised fraud servicing through their groundbreaking digital self-service journey. This award-winning solution—recognised at both the Banking Tech Awards and Card &...

Pega-Led

Making Every Employee Your Best Employee: How AI Can Eliminate Blockers to Your Success

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Discover how unified workflow automation and AI decisioning can eliminate blind spots, accelerate learning & onboarding, and elevate every customer experience. We'll share the top 5 ways you can infuse Pega GenAI™...

Pega-Led

Ask Me Anything: Pega GenAI Blueprint

June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

How does Customer Engagement Blueprint differ from the original GenAI Blueprint? How does Blueprint facilitate collaboration between Business and IT users? Get answers to questions like these and many more with Sr...

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