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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...

Client-Led

A Fireside Chat - U.S. Bank's Operations Transformation Journey: Customer Service with Pega Voice AI

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 365

Discover how U.S. Bank is revolutionizing service by leveraging Pega Customer Service™ with Pega Voice AI™ and Pega Cloud® in this fireside chat. From expanding fraud and disputes channels to implementing a...

Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

iNnovation Hub

Experiences of the Future

June 2, 2025, 2:30PM - 2:45PM PDT • Innovation Hub (Marquee Ballroom)

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organizations in their path to becoming true autonomous...

Client-Led

From Chaos to Control: Testing & Releasing Dynamic Pega App with Smart Test Automation

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

In a world where our Pega application changes as fast as the business demands, traditional testing just couldn’t keep up. We reimagined our QA strategy by shifting testing left and replacing manual...

Partner-Led

Revolutionizing Claims Processing: Primerica's Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

Pega-Led

Access NOT Denied: Navigating the New EU Accessibility Legislation with Constellation and Pega GenAI

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369

The European Accessibility Act has critical implications for any global organization. Constellation sets your organization up for success with accessibility embedded directly into your application. See the evolution of Constellation and how...

iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

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