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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

iNnovation Hub

Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.

June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)

Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...

Client-Led

Transforming Banking: A Modern Customer Experience from Start to Finish

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...

Pega-Led

The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

The future of the enterprise is autonomous. What does that mean for customer service? Most organizations have a mix of old and new processes – some that work, and some that need...

Client-Led

Pega Lights the Way Forward With Constellation in Hybrid and Low Code

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Paving the way for the Scandinavian public sector through the largest digital transformation with Pega, the Swedish Employment Agencys journey uses low-code enterprise development with Constellation in a hybrid model where all...

Client-Led

Telenet Boosts Brand Loyalty with AI-powered Ethical Marketing

June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how Telenet put the smile back into customer loyalty, even in a saturated market, with innovative ethical marketing. "Check and Smile" powered by Pega Customer Decision Hub AI is their innovative...

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Client-Led

Ethoca and Pega: delighting customers with expedited dispute resolution

June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 317

Because traditional chargeback processes are costly and time consuming, credit card issuers need to evaluate all early resolution options. Ethoca, a Mastercard company, connects thousands of the world’s largest merchants, issuers, and...

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