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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

Pega-Led

Exploring the Future of Agentic AI - and Beyond

June 2, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 317

AI is gaining more autonomy, and Agentic AI is a prime example of that. Pega is uniquely positioned to empower agents with an extensive kit of processes and tools, ensuring their operations...

iNnovation Hub

Experiences of the Future

June 2, 2025, 2:30PM - 2:45PM PDT • Innovation Hub (Marquee Ballroom)

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organizations in their path to becoming true autonomous...

Client-Led

How Nationwide Building Society Selected Pega Customer Decision Hub and Centralized Brain to Leapfrog the Competition

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361

Discover how Nationwide conducted a comprehensive study – including a Martech capability assessment, external benchmarking, and engagement of key stakeholders – to select Pega as their one-to-one personalization partner. At a time...

Client-Led

From Chaos to Control: Testing & Releasing Dynamic Pega App with Smart Test Automation

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

In a world where our Pega application changes as fast as the business demands, traditional testing just couldn’t keep up. We reimagined our QA strategy by shifting testing left and replacing manual...

Partner-Led

Revolutionizing Claims Processing: Primerica's Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

Panel

Transforming Legacy Systems, Fast: A Journey at the State of New Jersey

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365

All enterprises are dragged down by legacy systems which break down customer experiences, business efficiency, and innovation. And traditionally, the transformation journey to the cloud is long, costly, & difficult. But AI...

Pega-Led

Harnessing the Power of Agentic AI: Introducing Pega Self Service Agent for Transformative Customer Engagement

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363

Agentic AI is transforming the technology landscape by introducing AI-driven agents capable of advanced planning, reasoning, and action. These agents offer new opportunities to enhance automation, personalization, and productivity in enterprises. Particularly...

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