Pega POV: It's time to rethink robotic automation

Contrary to market hype, robotic process automation (RPA) alone will not transform your processes for the digital world. RPA can add value by bridging the first and last miles of integration, providing a fast, low-risk starting point for automating processes dependent on legacy applications. RPA alone, however, will not deliver digital transformation, which depends not on simply automating “as is” processes, but rather on rethinking your business processes to deliver customer outcomes faster and more efficiently.