Session: Training
Pega Customer Decision Hub Overview
Date and Location
June 3, 2018, 1:30PM - 5:00PM EDT
Premier Ballroom 318
Speaker(s)
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Luigi LeoSenior Principal Pega Academy InstructorPegasystems
Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across marketing, sales and service. Gain experience combining data-driven analytics to intelligently suggest likely customer behaviors with real-time decisioning that recommends the Next-Best-Action.