Case Study | PDF | 1 ページ
Captive’s financing platform supports 225,000 annual loans
Recent Australian Regulator (ASIC) Legislation bans captive lenders from paying car dealerships “flex commissions” which inflate the interest paid by buyers. Captive lenders not complying with the ban risk having their trading licenses rescinded.
The largest captive lender in Australia was hampered by a decades’ old legacy CRM environment and unsupported “middle office” applications.
The company needed to replace the existing environment with a compliant, modern customer engagement platform that delivers a better customer experience at a lower cost of operation. Compliance and customer retention in the face of third-party loaners (digital disruptors with pre-approved offers) were both critical to protecting the company’s market leadership.
