Customer Engagement Sales Specialist
Meet Our Team:
The 1:1 Customer Engagement Team has the mission of accelerating Pega’s growth and scaling our business in relation to RTIM (Real Time Interaction Management) through Pega's AI-powered Customer Decision Hub - delivering Industry leading ROI and Customer Value Optimization for our clients. As a 1:1 CE seller, you will report directly into the Pega sales organization, but be supported through matrix reporting by 1:1 Sales Leadership, and enjoy the full support of the Go-to-Market team for 1:1 CE.
Picture Yourself at Pega:
You will have access to Pega’s market-leading solutions, uncapped earning potential and the world’s most innovative organizations as reference-able clients. As the recognized industry leader in Real-Time Interaction Management according to analysts such as Forrester, we challenge companies to rethink the way they manage 1:1 customer engagement and leverage AI (statistical & generative) to optimize customer value.
What You'll Do at Pega:
- Penetrate new organizations/accounts or radiate within the existing customer base for product segment opportunities and to meet or exceed defined booking targets.
- Leverage the challenger selling principles for product segment opportunities by providing insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market.
- Through training, become deeply conversant in Pegasystems’ value propositions for product segment including the technology, differentiators, customer references and solutions to learn how to map solutions to client needs and develop an expertise in Pegasystems for the product segment.
- Work and sell with Partners on opportunities.
Who You Are:
- Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, customer value management
- Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations.
- Comfortable working in an entrepreneurial, high growth and pressurized environment
- Able to grasp new technology concepts quickly and think creatively – including rapidly changing AI landscape
- Able to communicate and organize up, down and across the organization to get desired outcomes
What You've Accomplished:
- Bachelor’s Degree or equivalent work experience.
- 8-10+ years’ selling complex enterprise software solutions to major organizations and / or equivalent in a marketing services / consultancy / agency environment.
- Extensive knowledge of the CMO, CDAO, Retention Executive, Revenue Officer etc., Next Best Action, predictive analytics, machine learning, Generative AI and real-time marketing services and products from an enterprise technology perspective.
- Thorough understanding of the Digital Marketing landscape including Paid Media & Social.
Pega Offers You:
- Gartner and Forrester Analyst acclaimed technology leadership across our categories of products
- The opportunity to join, contribute to and learn from, the market-leading global team for 1:1 Customer Engagement & AI-powered Decisioning
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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