![Digital transformation and COVID-19](https://www.pega.com/sites/default/files/styles/1366/public/resources/2020-07/pega-digital-transformation-and-covid-19-ebook.png?itok=58nJD8XT)
Research Report
Digital transformation and COVID-19
COVID-19 has changed the world, setting a new stage of uncertainty. Businesses are struggling to adapt, resulting in flawed customer engagement.
This is also a time of great opportunity through digital transformation. Businesses are more empowered to better serve their customers.
Read our research on COVID-19 to see how organizations are improving customer engagement:
- 54% of businesses feel that they could have done more to support customers during the crisis.
- 61% of businesses feel they learned more about their customers during the crisis than in the previous two years combined.
- 71 % of businesses are now accelerating their digital transformation plans in response to the pandemic.
Read the eBook
Tags
Recursos relacionados
![AI in Innovation](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2023-11/ai-innovation-prev-card.png?itok=I5cCWnoL)
Explore o poder da inovação com IA
Saiba mais sobre a IA empresarial e como ela determinará o futuro dos resultados de negócios.
![Why Pega](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2021-07/why-pega-preview-card.jpg?itok=ovPGRTVn)
Por que a Pega?
Um software extraordinário não é nosso único diferencial.