Session: iNnovation Hub
Unified Messaging
Date and Location
May 30, 2020, 4:00PM - 4:00PM PDT
Speaker(s)
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Matthew LakeSenior Director, Digital CRMPega
Maximizing the use of digital messaging channels such as chat, Facebook Messenger, Twitter DM, Apple Business Chat, WhatsApp, and even SMS isn’t just better for customers, it can actually reduce costs. Learn how Pega’s Unified Messaging Edition provides your agents with a single, easy-to-use interface, while providing your customers with convenient service over their preferred channel