Commonwealth Bank of Australia Takes AIM in Financial Crimes Alerts Investigation

The complexity of managing financial crimes alerts investigations at CBA across multiple channels, applications, and regulatory regimes was driving high cost, low efficiency, and high staff turnover. Join this session to see how the bank decided to move to a single, unified Pega application for managing financial crimes investigations across all channels and products, leveraging the alerts investigation management (AIM) framework as the foundation for the new application to drive consistency and accuracy.