PegaWorld agenda
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Sponsor
Leveraging Pega’s Capabilities: Proximus’ Journey to Modernization
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 361
Discover how Proximus is leveraging Pega’s advanced capabilities to drive their modernization journey. This session will explore the strategies and innovations implemented by Proximus to enhance operational efficiency and unlock new potential.
Partner-Led
Revolutionizing Claims Processing: Primerica's Customer Service Transformation with Maantic
June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357
Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...
Panel
Transforming Legacy Systems, Fast: A Journey at the State of New Jersey
June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365
All enterprises are dragged down by legacy systems which break down customer experiences, business efficiency, and innovation. And traditionally, the transformation journey to the cloud is long, costly, & difficult. But AI...
iNnovation Hub
Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint
June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)
After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...
iNnovation Hub
Out with the Old: Accelerate Legacy Modernization to Power Total Experience in an Agentic World
June 2, 2025, 5:30PM - 5:45PM PDT • Innovation Hub (Marquee Ballroom)
At the heart of virtually every large organization is a massive anchor slowing a business down: the tech debt found in legacy IT systems. The partnership between HCLTech and Pega redefines legacy...
Client-Led
Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359
Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...