Session: Client-Led
The Power of First Impressions and Great Customer Service: Evernorth’s Journey with Pega
Date and Location
June 11, 2024, 2:15PM - 3:00PM PDT
Premier Ballroom 317
Speaker(s)
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Louis PiconeDirectorExpress Scripts (Cigna)
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Devang JoshiSr. DirectorExpress Scripts (Cigna)
Cigna's Evernorth division works with plans, providers, and patients to find solutions to health care’s greatest and most complex challenges. Get the behind-the-scenes story of how they leveraged Pega for onboarding, enrollment, and service. Learn how their Pega-powered Polaris platform provides agility and scale – improving speed to delivery by 75%, readily handles their growth in users and workload, and is foundational to accommodate significant new client installs.