From Calls to Care: HCA Healthcare Uses Pega CRM to Enhance Patient Interactions

HCA Healthcare is upgrading from a legacy Salesforce CRM to Pega's latest platform. With several existing navigator applications built on Pega, HCA is leveraging their unified system to reduce complexity, reuse assets, and enhance efficiency. Learn how Pega's powerful DevOps and AI-driven decisioning tools are streamlining workflows, improving patient care, and driving better outcomes across the board.