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PegaWorld iNspire 2023 agenda
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Session: Sponsor

Re-imagining a Customer Service Digital Platform: Aiming for a seamless travel and memorable trip for Booking customers

Date and Location

June 13, 2023, 12:45PM - 1:30PM PDT
Chairman's Ballroom 369

Speaker(s)

  • Francesca Devrient
    Global Senior Director, CS Platforms,
    Booking.com
  • Bhupesh Naik
    AVP, Business Head EMEA for Digital Platform Economy & Intelligent Automation
    Infosys Limited

Booking.com is on the journey of enabling connected trip experiences for travelers across the globe by transforming customer interactions with service agents to be efficient, productive and effective. Know the TRUTH and DARE stories of how Booking and Infosys are building a high-performing and extensible digital platform using Pega Customer Service. 

Topics

Customer Engagement Customer Service Digital Transformation Personalized Customer Experiences

Product areas

Customer Decision Hub Customer Service Intelligent Automation

Industries

Communications Service Providers Internet, Web Services, and Social Media Technology Services

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