Session: Training
Pega Customer Service Overview
Date and Location
June 3, 2018, 9:00AM - 12:30PM EDT
Premier Ballroom 303
Speaker(s)
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Luigi LeoSenior Principal Pega Academy InstructorPegasystems
Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for each customer. In this hands-on course, explore the application’s omni-channel capabilities and learn how to best leverage the enhancements Pega has made in mobile, social, chat and co-browse functionality.