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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Keynote

Transforming Tomorrow, Today: Unilever's Path to the Autonomous Enterprise

June 2, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena

Digital transformation isn’t just about automation – it’s about building a foundation that can evolve and scale. Join us as we explore how Unilever redefined its order-to-cash process using the power of...

Training

Introduction to Pega Customer Decision Hub™

June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 368

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features...

Client-Led

Siemens: Accelerating Transformation with AI, Blueprint, & Constellation

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 369

Siemens is transforming its operations by automating critical workflows across industries like manufacturing, energy, and healthcare. As a longstanding partner of Pega’s, Siemens has been leveraging Pega’s AI-driven platform to streamline processes...

Client-Led

Achieving Economies of Scale with Pega Smart Dispute

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and...

Client-Led

We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...

Sponsor

AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

Building on last year’s success, MOMAH and Aaseya showcase advancements in AI-powered inspections and urban transformation. Leveraging Balady and AI capabilities, the Smart Inspection System has expanded automation, predictive analytics, and cross-ministry...

Sponsor

Prime Therapeutics and Virtusa Accelerate Clinical Reviews to Speed Medically Necessary Therapies for Patients

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

Join Prime Therapeutics and Virtusa to learn how Prime used Pega to simplify the complexities of Physician Clinical Reviews. Prior to Pega, the process of matching key therapies to patient needs was...

Pega-Led

Pega 101: AI-Driven Innovation for Transformative Business Operations

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 363

Join us for an insightful session on the latest advancements in the Pega Platform™, where you'll discover how AI-powered decisioning and workflow automation are revolutionizing business operations. Whether you're a newcomer or...

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