PegaWorld agenda
Keynote
Powered by People: How Rabobank’s Culture Fosters AI Innovation
DATE TBD
At Rabobank, innovation isn’t just a buzzword. We innovate to lead. In this session, we’ll explore how the bank’s Financial and Economic Crimes (FEC) unit is using Pega and generative AI to...
Keynote
Orchestrating the Future of Customer Experience with AI
DATE TBD
A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...
Keynote
Enterprise Transformation with AI: Powering the Autonomous Enterprise
DATE TBD
In the age of AI, enterprises stand at a transformative crossroads. Join Alan Trefler as he explores how the powerful convergence of AI, agents, and workflow orchestration is revolutionizing how enterprises operate...
Keynote
The Autonomous Enterprise Evolution: From AI to ASI and Back Again
DATE TBD
As we stand at the frontier of artificial general intelligence, organizations face a transformative journey from specialized AI to systems with human-level reasoning capabilities. Join Rob Walker as he explores the potential...
Keynote
Beyond Resilience: Architecting Tomorrow's Enterprise
DATE TBD
In today's hyper-accelerated tech landscape, mere resilience isn't enough. Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset. Learn how the fusion of adaptive technologies and a skillset...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...
Training
Introduction to Pega Sales Automation™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 365
In today's fast-paced and ever-evolving market landscape, optimizing sales performance is crucial for business success. Join our session to discover the value of Pega Sales Automation™ in transforming your sales operations. Learn...
Training
Introduction to Pega Customer Decision Hub™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 368
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features...