Session: Partner-Led
Achieving Increased Flexibility & Efficiency with Pega CS
Date and Location
May 31, 2025, 9:00PM - 9:00PM PDT
Speaker(s)
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Swagata MukherjeeVP, Enterprise Strategy & AutomationsPrimerica
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Ronni CarthronAVPPrimerica
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Sayan GhoshPrincipal Architect- Digital Process AutomationMaantic
Discover how Primerica embarked into global enterprise customer service platform using Pega CS in record time in multiple geographies to eliminate dependencies on existing legacy applications and streamlined their CSR operations and enhanced the Customer & Agent engagement by standardizing and optimizing the Customer Journey of Claim Operations