PegaWorld agenda
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iNnovation Hub
Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint
June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)
After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...
iNnovation Hub
Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.
June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)
Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...
Client-Led
Transforming Banking: A Modern Customer Experience from Start to Finish
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361
The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...
Panel
Product Roadmap Q&A: The Future of Pega’s Packaged Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316
Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...
Pega-Led
Constellation Adoption Strategies for Radical Success
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369
Constellation is mainstream, but if you still haven't taken your first steps to achieve all the benefits that Pega's modern web architecture can deliver, join this session to learn how you can...