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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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iNnovation Hub

Innovation Hub

June 2, 2025, 11:00AM - 6:00PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Pega-Led

Pega 101: AI-Driven Innovation for Transformative Business Operations

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 363

Join us for an insightful session on the latest advancements in the Pega Platform™, where you'll discover how AI-powered decisioning and workflow automation are revolutionizing business operations. Whether you're a newcomer or...

Client-Led

The Inside Scoop: NatWest's Modernization of Decisioning

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so...

iNnovation Hub

Modernizing and Scaling Pega Adoption

June 2, 2025, 1:15PM - 1:30PM PDT • Innovation Hub (Marquee Ballroom)

Join us at the Pega Innovation Hub Partner Demo Theatre to explore SAILONOMOUS, Tech Mahindra’s proprietary framework for modernizing legacy systems and accelerating digital transformation. Leveraging Pega GenAI Blueprint, Constellation UI, and...

iNnovation Hub

Innovation Hub

June 3, 2025, 11:00AM - 6:30PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Client-Led

Transforming Banking: A Modern Customer Experience from Start to Finish

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Panel

Product Roadmap Q&A: The Future of Pega’s Packaged Applications

June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316

Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...

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