Customer Engagement Summit Paris

Jeff Nicholson,
Global Head of CRM, Pega

Presentation:
The Heart of the Digital Transformation
Vision of a future-proof architecture for the next phase of digital transformation.

Olivier Duboucheron,
Head of IT & Data of #INNOVE2020 program from Natixis Assurances, subsidiary of #Natixis

Presentation:
#INNOV2020 program: the BPCE group is ready to disrupt the “bankinsurance” market!
Based on Pega platform, Natixis Assurances rethinks its whole customer experience to become the leader in its industry.

Iván Lastra
Senior Customer Base Marketing Manager, Vodafone Spain

Presentation:
Always on Marketing transformation
Vodafone's digital transformation with Pega Marketing: steps, results and feedback.

Kristyn Lau
Transformation Leader, Former Sr. Manager Warranty, Nissan

Presentation:
Digitization of Automotive aftermarket processes
Backed-up by outstanding results.

How digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers.

James Dunlop
Head of Decisioning & Digital

Presentation:
Transform customer interactions with AI while increasing performances and reducing costs.

Nicolas Hénin
Chief Commercial Officer

Presentation:
Making the connection. How Transavia gives the customer control, making every passenger feel special.