THE FUTURE OF OPERATIONS REPORT IS IN
Navigating disruption will be no minor operation
Change is the new normal
With responsibility for people, budgets, project delivery, and strategy, ops can make or break new initiatives – and the current business climate doesn’t lighten the load. In our survey, we asked 750 ops leaders across 10 countries what they’re doing now to build greater resiliency for an increasingly disruptive future.
Transformative disruptions
In the years ahead, five key disruptions will greatly impact ops. Here’s our top two:
Automation everywhere
More organizations will use automation to wring out inefficiencies and bottlenecks in ops – with the goal of becoming more agile and adaptable.
Cybersecurity and fraud concerns
Unifying siloed workflows on a unified platform to reduce vulnerabilities and achieve cyber goals more effectively should be a priority.
Resilience is everything
When things change, ops models need to be updated quickly to adapt and succeed – but what does that look like? It’s not easy, but companies deploying disruptive ops models are more resilient, agile, and collaborative.
Human expertise? Yes, please.
Call in the ops specialists
More complex products will still require even more specialists to do work that is too complex to automate and provide critical hands-on customer experience.
Seismic shifts call for visionary leadership
Skills to optimize
Top-priority tech
