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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Training

Introduction to Pega Sales Automation™

June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 365

In today's fast-paced and ever-evolving market landscape, optimizing sales performance is crucial for business success. Join our session to discover the value of Pega Sales Automation™ in transforming your sales operations. Learn...

Training

Gen AI for End Users: Using Coach and Knowledge Buddy​

June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 365

Elevate your enterprise operations by empowering every team member to become a top performer with the Pega Platform™, featuring AI-powered contextual guidance. Join this session to learn how Pega GenAI Coach™ seamlessly...

Client-Led

CRM Redefined: Innovation, Insight, and Value

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how InterSystems, a leader in HealthTech, leveraged Pega Sales Automation to meet the demands of global B2B operations. Through flexible configuration on Pega's low-code platform, they streamlined sales process and integrated...

Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

Pega-Led

Access NOT Denied: Navigating the New EU Accessibility Legislation with Constellation and Pega GenAI

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369

The European Accessibility Act has critical implications for any global organization. Constellation sets your organization up for success with accessibility embedded directly into your application. See the evolution of Constellation and how...

Client-Led

Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 316

In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, JP Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions...

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Pega-Led

Agentic Customer Service isn't Magic: how to deliver the power of agentic automation safely and successfully

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 369

Customer service is poised to be transformed by a new wave agentic systems that aim to take on much of the work traditionally delivered by service staff. The promise is real, but...

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