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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Training

Preparing for Pega Cloud and Accelerating the Upgrade to Pega-as-a-Service

June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 369

Learn how to prepare Pega for Pega Cloud® and upgrading to as-a-Service. This hands-on training session will cover the essentials of upgrading to Pega as-a-Service including best practices and tooling that will...

Client-Led

Achieving Economies of Scale with Pega Smart Dispute

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and...

Client-Led

We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...

Sponsor

Prime Therapeutics and Virtusa Accelerate Clinical Reviews to Speed Medically Necessary Therapies for Patients

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

Join Prime Therapeutics and Virtusa to learn how Prime used Pega to simplify the complexities of Physician Clinical Reviews. Prior to Pega, the process of matching key therapies to patient needs was...

Client-Led

Using Pega's AI-driven Platform to Innovate at Bradesco

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 355

Bradesco, one of the largest and most traditional financial institutions in Brazil, adopted Pega technology to streamline wholesale credit operations. Leveraging Pega Intelligent Automation, Pega Process AI™, and Pega GenAI Blueprint™, all...

Client-Led

Prime Therapeutics: Maximizing ROI by Migrating to Cloud

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 317

Discover how Prime Therapeutics unlocked ROI and accelerated innovation by migrating 12+ applications to cloud. This move to a modern deployment architecture is freeing up resources to focus on business outcomes. Hear...

Client-Led

The Inside Scoop: NatWest's Modernization of Decisioning

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so...

Client-Led

CRM Redefined: Innovation, Insight, and Value

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how InterSystems, a leader in HealthTech, leveraged Pega Sales Automation to meet the demands of global B2B operations. Through flexible configuration on Pega's low-code platform, they streamlined sales process and integrated...

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