PEGAInnovate Melbourne

Speaker: Alan Trefler, Founder and Chief Executive Officer, Pega

The era of rigid applications and manual work is over. In this powerful keynote, Alan Trefler will reveal how agentic AI is unbinding the enterprise—embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems—it’s run by them.

Speaker: Gina Pavlovic, Head of Sustainability, Endeavour Energy

Endeavour Energy replaced manual, fragmented environmental approvals with digital case management on Pega, achieving 30%+ faster turnaround times and an auditable process. They are now exploring how GenAI could support higher-quality submissions, assist with pre-screening, and help identify risks earlier in options analysis. In this session, hear how a regulated energy business digitised a complex approvals workflow and where they see GenAI fitting into the next phase of work.

Speaker: Trish Zupan, Product Owner, Agriculture Victoria

Agriculture Victoria Connect (AV Connect) replaces fragmented, paper-based regulatory processes with a single digital platform on Pega Cloud and the Pega Government Platform. Businesses and citizens now apply for, manage and track licences and permits, including chemical use, food safety and plant consignment, in minutes rather than weeks.

Since launching in 2024, AV Connect has cut processing times by over 90%, reduced administration costs by up to 95%, and delivered around $1M in industry benefits. See how Agriculture Victoria built a scalable, reusable platform that continues to onboard new services and sets a benchmark for citizen-centric government delivery.

Speakers: Michael Sokolich, Head of Everyday Banking and Home Lending Transformation, Bank of Queensland; Cathy Liu, Product Director, Bank of Queensland

Home lending used to be slow and opaque. Bank of Queensland (BOQ) changed that. Peek under the hood of BOQ's Digital Home Loan platform, built on Pega to deliver real-time updates, simplified products, and approvals in hours. Learn how a multi-brand, omni-channel origination system proves great CX and rigorous risk controls can coexist. Buckle up, this is home lending at challenger-bank speed.

Speaker: Dr. Chadden Hunter

Dr. Chadden Hunter has spent over 20 years working alongside Sir David Attenborough on the world’s most seminal nature documentaries. But do his glossy blockbuster TV series like Planet Earth and Blue Planet actually do anything to help the environment? Today Dr. Hunter takes us on a stunning multimedia journey to the wildest corners of the world. Along the way he’ll reveal technological secrets that enable his teams to capture the perfect shot and share tales of creative leadership and resilience. In our modern, hectic world why might a connection with nature be more important than ever and how can it live in harmony alongside technology?