PEGAInnovate Stockholm

Speaker: Nikola Pitman, Senior Manager of Product Marketing, Pega

The era of rigid applications and manual work is over. In this powerful keynote, Nikola Pitman will reveal how agentic AI is unbinding the enterprise - embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems - it’s run by them.

Speakers: Christian Edström, Head of Development & Application Platforms, Swedbank; John Karlsson, Chief Product Owner, Swedbank

After years of running Pega on-premise, Swedbank is moving to Pega as a Service – a shift that forces hard questions about ownership, control, and architecture. Christian Edström and John Karlsson share the journey: how the end goal reshapes the organisation, target architecture, and technical capabilities, and what it really takes to migrate a living platform without losing momentum – or your customers – along the way.

Speaker: Karoliina Pentti, Vice President, Personal Customer, OP Pohjola

What does it really take to move from disconnected interactions to true customer-centric engagement? This session explores how organizations can evolve toward a more unified, omnichannel approach. The focus is not only on technology, but on transforming the operating model - bringing teams together through clear governance, shared principles, and capability building. Customer understanding becomes the starting point, enabling relevant and consistent experiences across channels and creating lasting value for customers and the business.

Speaker: Peter Arvidson, Director, Systems Development & General Counsel, Finansinspektionen

Financial supervisory authorities face growing challenges: increasing market complexity, rapid innovation, and expanding regulatory demands. Large volumes of data and cases require fast, consistent decisions. To address this, Finansinspektionen uses Pega based on Kubernetes and Constellation to automate processes, improve efficiency, and enable data-driven supervision, ensuring adaptability to new regulations and a more resilient financial system.