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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

The Inside Scoop: NatWest's Modernization of Decisioning

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so...

Client-Led

Revolutionizing Banking with AI: MUFG Bank, Ltd.’s Digital Transformation

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 361

MUFG Bank, Ltd is revolutionizing its operations with cutting-edge digital technologies, from AI-driven customer service to automated consumer finance processes by using Pega. Hear about the bank's efforts to enhance and streamline...

Client-Led

What the FEC? Boosting the Efficiency of Rabobank's Financial Economic Crime Unit Through Pega GenAI

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 315

See how Rabobank boosted efficiency in their Financial Economic Crime (FEC) unit using Pega GenAI™. Regulations and related company policy information is highly complex and very prone to change; investigators were spending...

Client-Led

Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 316

In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, J.P. Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions...

Sponsor

Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-Track Your Pega Infinity Journey

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...

Pega-Led

The Future of Banking in an Agentic World

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 363

The transition to a perfectly balanced future with the right combination of autonomous work and personal advice in banking starts now. There has never been greater potential to re-imagine business processes with...

Client-Led

Building Next-gen Member Service: Streamlining DCU Interactions with Customers

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 359

Witness the remarkable transformation of DCU using Pega technology. Through system integration and consolidation, DCU has improved operational efficiencies and member experience. By digitizing and streamlining loan origination, they have significantly increased...

Client-Led

Transforming Legal Operations: Full automation with GenAI and the new era of legal operations

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361

Have you ever imagined missing an SLA deadline at court? Well, Santander Group doesn't want that! Santander has implemented brand new journeys in Pega to manage different kinds of lawsuits, using Pega...

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