Unlock new skills at PegaWorld

Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative AI to design optimized workflows, integrate seamlessly with Pega Infinity™, and customize solutions to meet your business needs. Participants will gain practical experience in creating and adapting workflows, understanding AI’s role in project acceleration, and exploring collaborative design processes.

Course level: beginner, intermediate, advanced

Calling all citizen developers and traditional Pega developers. Learn how Constellation works, from end user to developer. Create beautiful, fast, upgrade-proof workflow applications quicker using Constellation and Blueprint for both back-office and self-service. The Constellation App Studio experience is a powerful, new configuration-based development paradigm that enables better business outcomes and drastic reductions in development time.  In this session, you will learn more about Constellation's key features, capabilities, and benefits through hands-on exercises.

Course level: beginner, intermediate, advanced

In today's fast-paced and ever-evolving market landscape, optimizing sales performance is crucial for business success. Join our session to discover the value of Pega Sales Automation™ in transforming your sales operations. Learn how to stay ahead of changes in your sales forecast, monitor account engagement levels, and gain a comprehensive understanding of your business health. Delve into the advanced AI features that enable you to anticipate customer needs and act on key opportunities across all channels, resulting in higher close rates and seamless customer experiences.

Course level: beginner, intermediate, advanced

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features of Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools. Ideal for those unfamiliar with the latest version of the Customer Decision Hub.

Course level: beginner, intermediate, advanced

Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale. Be one of the first customers to get hands-on experience with the all new Pega Customer Service™ dynamic desktop. Empower your agents with increased efficiency and productivity in their interactions with your customers.

Course level: beginner, intermediate, advanced

Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative AI to design optimized workflows, integrate seamlessly with Pega Infinity™, and customize solutions to meet your business needs. Participants will gain practical experience in creating and adapting workflows, understanding AI’s role in project acceleration, and exploring collaborative design processes.

Course level: beginner, intermediate, advanced

Designed for Pega application developers who want to enhance their understanding of Pega's modern and open UI architecture. In this session, you'll learn about the multi-channel capability of Constellation, extending your traditional app to blend in Constellation cases, extending Constellation's design system with your own unique components, or extending it using your own design system.

Prerequisites: Foundational Pega training and hands-on experience with Pega Platform and basic Constellation concepts. A basic understanding of ReactJS is helpful but not required.

Course level: intermediate, advanced

Elevate your sales team by turning every salesperson into your top performer using Pega Sales Automation™ with AI-powered contextual guidance. Join this session to learn how Pega Gen AI Coach seamlessly integrates your best sales practices and comprehensive Pega workflow context with generative AI, delivering unparalleled efficiency gains across your sales operations. Discover how you can harness the collective knowledge of your sales team with Pega GenAI™. Pega Knowledge Buddy connects your salespeople instantly with the information they need, enhancing productivity and closing deals faster.

Course level: beginner, intermediate, advanced

This is a comprehensive program covering essential strategies for omni-channel and always-on marketing. Participants will learn about the latest trends and challenges, dynamic customer journeys, AI-driven personalization, and action optionality to improve customer engagement. With hands-on simulations, organizational buy-in strategies, and a 1:1 Customer Engagement Blueprint, this course will guide marketers on enhancing their program as they leverage AI for impactful, personalized customer experiences across all channels.

Course level: intermediate, advanced

Learn how to prepare Pega for Pega Cloud® and upgrading to as-a-Service. This hands-on training session will cover the essentials of upgrading to Pega as-a-Service including best practices and tooling that will accelerate the move to Pega Cloud. Participants will gain practical experience with the Cloud Readiness Tool to assess applications for Pega Cloud and prepare for the upgrade to as-a-Service. Ideal for those considering Pega Cloud and planning an upgrade to Pega as a Service.

Course level: beginner, intermediate, advanced

Enhance your understanding of design strategies and best practices for implementing business use cases in this session, a crucial first step toward achieving the Certified Pega Lead System Architect (CPLSA) certification. It also provides essential preparation for the CPLSA Architecture exam. The exam features multiple-choice questions and is focused on the design and architecture of Pega enterprise applications, each presenting a scenario that requires you to identify the most optimal solution.

Course level: advanced