Build the skills you need to level up

Explore Pega GenAI™. Learn how to leverage Pega GenAI to accelerate low-code development, enhance customer engagement, and streamline workflows.

This course demonstrates the power of Gen AI in workflow creation, data model, persona suggestion, and reuse library. Chat with your data insights, authoring usability improvements, new language support, and mapping external data models. Reuse assets and work queue creations in App Studio.

This course prepares attendees to create low-code applications using Pega’s Intelligent Automation Platform. Experience hands-on how you can use Pega App Studio to digitally transform your business processes. Explore some of Pega’s low-code features like notifications, service level agreements, workflows, mobile, etc. With this new understanding of App Studio, learn how Pega App Factory can help support repeatable success for your business.

Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub, with a focus on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools.

Whether you're a CSP looking to upskill or a business leader aiming to supercharge your company's customer service capabilities, this session will equip you with the knowledge to maximize the AI features in Pega Customer Service™. We’ll explore how to use Pega GenAI™, Pega Knowledge Buddy, Conversational AI, and Pega Customer Decision Hub™ – so you can discover the power of AI and gain a competitive edge in the fast-paced customer service industry.

Explore Pega GenAI™. Learn how to leverage Pega GenAI to accelerate low-code development, enhance customer engagement, and streamline workflows.

This course demonstrates the power of Gen AI in workflow creation, data model, persona suggestion, and reuse library. Chat with your data insights, authoring usability improvements, new language support, and mapping external data models. Reuse assets and work queue creations in App Studio.

Discover how to use Pega Process Mining™ to identify challenges and opportunities in your Pega application based on how work is executed in reality. Learn how to identify optimization opportunities, check conformance, find the root cause of problems, use filters and dashboards to understand process behavior according to dimensions, create scenarios and simulate solutions, and use reports and analyses to support continuous improvement.

Pega Process AI combines the industry leading workflow & AI engines to unlock revolutionary efficiency, effectiveness, and agility in the Intelligent Automation space. Learn hands-on how to extend your existing cases with AI-powered business applications through predictive models, decision strategies, adaptive learning, and event processing.

Targeted for citizen developers and traditional Pega developers, learn how to create beautiful, fast, and upgrade-proof workflow applications for the back office or self-service. The Constellation App Studio experience is a powerful new configuration-based development paradigm that enables better business outcomes and drastic reductions in development time.

In this session, you will gain greater understanding of the key features, capabilities, and benefits of Constellation through hands-on exercises.

This course prepares attendees for the PCLSA Architecture exam, which is a step toward achieving PCLSA certification. The Architecture exam is multi-choice which focuses on design and architecture of Pega applications. The LSA role is broad in scope: The exam covers material throughout the entire SA, SSA, and LSA course curriculum. All exam questions are scenario based.