PegaWorld agenda
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Client-Led
We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359
Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...
Sponsor
Reinventing Work with Agentic AI
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...
iNnovation Hub
Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.
June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)
Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...
Sponsor
Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...
Partner-Led
Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance Use Process AI to Transform Service
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
Lloyds Banking Group's general insurance, the top third home insurance provider in the UK, has goals to become the #1 home insurer. To realize this aspiration, they are delivering frictionless digital customer...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...
Sponsor
Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-Track Your Pega Infinity Journey
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355
Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...